General Business Terms
1 Contract type and Products/Services
1.1 Contract Type
The Dream Destination Travel S.L. is an officially registered and accredited travel agency with the registration number I- AV- 0000505.1. The company carries the following brands: Las Casas Canarias, Salobre Golf Villas and Tauro Golf Villas. We are providing through our website clients from all over the world with exclusive holiday homes in the Canary Islands. The contract between the traveller and the travel agency The Dream Destination (mediator) is a contract mediating services and products of a third party.
1.2 Products and Services
The Dream Destination Travel S.L. provides the presentation and mediation of different products and services. The presented holiday homes have been inspected thoroughly and carefully selected. The properties have been catalogued and described according to our knowledge and experience. The Dream Destination Travel S.L. mediates the traveller an external product/service which is provided by the corresponding owner/administration of the properties
2. Conclusion of Contract
With booking a property, the client offers a binding conclusion of the contract. The booking can be done either in written, via e-mail, verbally or by telephone. As soon as The Dream Destination Travel S.L. accepts the booking, the client receives the lease contract via fax or e-mail. The signed lease contract has to be returned within three days. In case of an online booking, the binding conclusion of the contract has been carried out with The Dream Destination Travel S.L . sending the booking confirmation to the client.
The client obligates himself to check the correctness of all data contained in the booking confirmation as soon as it has been received and to inform the travel agency of any incorrectness. The indication of any incorrect information has to be carried out immediately. Too late indicated incorrectness of data does not entitle the traveller to cancel the contract.
2.2 Lease Contract
The booking is only valid for the in the contract indicated number of persons. In case the property should be occupied with more persons than indicated in the lease contract the client will be charged an additional amount according to the current prices. It is very important to note that the rental object cannot be occupied by more than the maximum number of persons permitted in the apartment/house. The rental object can only be used for festivities in accordance with The Dream Destination Travel S.L. The client has to discuss this matter with The Dream Destination Travel S.L. first.
With conclusion of the contract a down-payment up to 100% of the total amount is due to be paid. Depending on the conditions of the respective rental object, a pre-payment of 20% - 40% has to be paid in advance. The outstanding payment has to be made through a bank transfer six weeks before the arrival date or has to be paid cash upon arrival.
3.1 Method of Payment
With conclusion of the contract a down-payment up to 100% of the total amount is due to be paid. Depending on the conditions of the respective rental object, a pre-payment of 20% - 40% has to be paid in advance. The outstanding payment has to be made through a bank transfer six weeks before the arrival date or has to be paid cash upon arrival
In case the payment is not made within the in the contract indicated time frame, The Dream Destination Travel S.L. has the right to cancel the booking and to impose a fee according to the rescission policies.
3.2 Insurance Policy
The Dream Destination Travel S.L. is a travel agency registered in Spain with all rights and duties resulting from this. These include an insurance in case of insolvency (Warranty Bond). Since the insurance is compulsory, there exists no insurance policy but we are happy to send you a confirmation of the insurance if you wish so.
4. Liability and Claims
The Dream Destination Travel S.L. as a mediator is liable within the duty of care for conscientiously selecting and describing the rental objects according to own knowledge and information of the cooperation partner. Should the cooperation partner not inform The Dream Destination Travel S.L. about additional changes or should give us incorrect information full responsibility lies with the cooperation partner. The Dream Destination Travel S.L. does not ensure or guarantee accuracy and completeness of information and products and services of the cooperation partner
4.2 Obligation to Cooperate
The leaser is asked to report any shortcomings or defects of the rental object or the furniture and facilities immediately (within 24 hours) to The Dream Destination Travel S.L. in order to promptly resolve them.
Any complaints after that cannot be accounted for. The leaser is compelled to treat the rental object and the furniture and facilities carefully. All damages caused by the leaser have to be reported to the owner/administrator of the rental object and have to be paid for (repair or replacement)
5. Rescission and Change of Reservation
In case of a rescission of the contract following cancellation fees will be charged in the respective periods:
conclusion of contract up to 30 days before arrival: 40% of the total amount
29 days until 8 days before arrival: 80% of the total amount
from 7 days before arrival and no-show: 100% of the total amount
The notification of the cancellation has to be carried out in written relevant is the date on which we receive the cancellation. The client has the chance to prove that only a minor financial damage or no damage at all has been caused to the owner. We recommend obtaining travel cancellation insurance.
5.2 Change of Reservation
The leaser has the possibility to withdraw the booking if he finds a replacement to take over the rental object and to lease the object under the same conditions. Rental object and rental period can be changed by cancelling the contract under consideration of the above mentioned rescission conditions and by making a new reservation. Lease contracts which contain special offers (e.g. early booking offer, last minute prices, longs stay offers) cannot be cancelled or altered. For every change of reservation, cancellation or alteration of contract we charge a handling fee of 50,00 €.
6. Data Protection
Individual-related data that are provided to prepare the lease contract are according to the data protection provisions protected against abusive usage.
7. Place of Fulfilment and Legal Venue
Claim for damages have to be addressed to the corresponding contractual partner. Place of fulfilment and legal venue is according to the EU regulations the home country of the corresponding contractual partner..